Refund Policy

Scope

This Refund Policy applies to the one-time credit packs sold on TinyDesk.run (10, 30 or 50 credits). We do not sell subscriptions, and nothing renews automatically. It should be read together with our Terms of Service.

Nothing in this policy limits any mandatory consumer right that applies in your country or region.

Credits and Failed Videos

A video with the lead singer, with or without the sax player, uses 10 credits; the full band uses 20 credits. Credits do not expire.

If a video fails, or any of your photos is rejected during the safety check, the credits for that video are returned to your balance automatically. This is not a cash refund. If the credits do not return within a reasonable time, contact support with the video or order number.

Requesting a Refund

Contact support as soon as possible and, where permitted by law, within 14 calendar days of the charge, by emailing support@tinydesk.run or using the Contact support button on the website (if you are signed in). Include:

• The email address associated with your account.
• The order or transaction number.
• The date and amount charged.
• A short explanation of the issue.

Submitting a request does not guarantee approval. We review the payment, how the credits were used, and the circumstances of each request.

When a Refund May Be Approved

A full or partial refund may be approved when:

• You were charged more than once for the same purchase.
• The charged amount or product was incorrect.
• Purchased credits were not added to your account.
• A sustained technical failure prevented you from using the service and we could not resolve it.
• A payment was unauthorized, subject to reasonable account and payment verification.
• Applicable law requires a refund.

Items Generally Not Refundable

Except where required by law, refunds are generally not available for:

• Credits already used for completed videos.
• Credit packs after a substantial part of the credits has been used.
• Free, promotional, bonus, or manually granted credits.
• Dissatisfaction caused only by how the finished AI video looks, such as how closely the result resembles the photo.
• Accounts suspended or terminated for violating our Terms of Service.

Approved Refunds

Approved refunds are normally sent to the original payment method. We may remove the corresponding unused credits from your balance when a refund is issued.

We start approved refunds promptly, but your bank or payment provider controls when the funds appear in your account. Currency conversion differences, bank fees, and payment-provider fees may not be refundable unless required by law.

Chargebacks

Please contact us before filing a chargeback so we have an opportunity to investigate and resolve the issue. This does not waive any right you have to dispute a charge with your payment provider.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply prospectively unless applicable law requires otherwise. The latest revision date appears at the top of this page.

Contact Us

To request a refund or report a billing issue, email support@tinydesk.run or use the Contact support button on the website, and include your order number.